E-learning literacy

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Introduction

E-learning programs often fail in one way or another to meet expectations. One of the reasons could be the lack of what we could call e-learning literacy. Another reason, is that e-learning often is used as an opportunity for changing learning goals, for example put more emphasis on "deep learning", which asks more from learners.

E-learning literacy, also known as online learning skills or e-learning skills, e-learner competency, e-learning readiness, distance learner competence, blended learner competence, etc., refers to skills that are necessary to participate in partial or full online learning programs and classes. Hong and Jung (2010) ^[1] define distance learner competencies’ “as knowledge, skills and attitudes that enable a person to be a successful distance learner [...] A successful distance learner is operationally defined as a distance learner who has completed distance courses at least three semesters, with above average grades”. This definition also could be used to defined competency for blended learning.

E-learning literacy comprises several literacies, for example:

Digital literacy (or literacies), e.g. computer literacy and information literacy
Metacognitive literacy, defined as metacognitive skills, in particular appropriate learning strategies and Self-regulation and planning skills
Academic integrity competence, e.g. plagiarism

According to Hong and Jung (2010) ^[1],

Numerous studies show that distance learners who complete their courses with above average grades have good self-management and interaction skills, greater prior experience of successful learning and a higher level of readiness for self-directed study (Coggins 1988 ^[2]; Dille and Mezack 1991 ^[3]; Garrison 1993 ^[4]; Bernt and Bugbee 1993; ^[5] Golladay et al. 2000; ^[6] Powell 2000 ^[7]; Li 2002 ^[8]; Schrum and Hong 2002 ^[9]; Williams 2003; Johnstone and Connick 2005; Moore and Kearsley 2005; Deka and McMurry 2006; Kerr et al. 2006; Dabbagh 2007). Coggins (1988), Dille and Mezack (1991) and Bernt and Bugbee (1993) concur that learning readiness, prior educational experience, locus of control and appropriate learning strategies positively correlate with success. Williams (2003) and Dabbagh (2007) also identify interpersonal and communication skills as important features of learners who persist and succeed in online study. All of these studies infer that learners need to develop certain competencies if they are to perform well in distance learning.

Ho et al. (2010) ^[10], in a small literature review, identify several components of e-learner competency and also point out one also should consider e-learning readiness which refer to more general "prior" variables and are adopted from Watkins (2005) ^[11] E-learning readiness includes: technology access, online skills and relationships, motivation to learn, internet forum skills, etc., i.e. a mix of digital literacy skills, available technology and motivational factors.

Ho et al (1010) adopt the Birch (2010) ^[12] model which consists of three factors: “

Self‐direction competency: refers to e‐learners' ability in self‐advocacy, self‐sufficiency, self‐confidence.
Meta‐cognitive competency: refers to e‐learners' higher‐order thinking involving active control over the cognitive processes engaged in learning and self‐evaluation process.
Collaborative competency: refers to the skills needed when participating in synchronous or asynchronous online learning activities, which includes chat sessions, email exchanges, discussion threads, instant message and virtual classrooms.”

When students become responsible for designing their individual learning processes, e-learning literacy has to be considered an umbrella term, as it requires the capability to identify and organize information by means of information and communication technologies for learning purposes (cf. Di Sessa, 2001). As such, it comprises information and digital media literacy. Information and communication technologies are assumed to support learners of different types and teachers hereby (Tham & Werner, 2005). Learning literacy, and to be educated about learning (cf. Souto-Manning & Swick, 2006), are deceptively simple phrases as they imply an established and manageable set of (meta-cognitive) skills. If such skills are acquired it would make one knowledgeable about learning and guiding learning processes. [[..]] When the focus is on e-learning, additional skills are needed to operate instruments or tools. This skill set includes creating, finding, selecting, filtering, marking, managing, and transferring information for online reading, documenting, and communicating with peers online, along with those skills needed to navigate network spaces.

(Stary and Weichhart, 2012:196^[13]).

Summarized the authors suggest that:

People who are to be responsible for their own learning do need ICT, media and learning literacy.
E-learning requires extra skills such as online information and communication skills.

Alexander (2001) ^[14] summarize a few variables that can influence the student's experience of e-learning. Some of these can be called e-learning skills, for example:

Time available to devote to the course (e.g. Weller and Mason, 2000 ^[15]). Time is the "new distance", i.e. if students cannot manage time, they will give up.
Familiarity with new pedagogical designs. This implies that “students need to be briefed on the views of learning which underpin particular learning strategies, and encouraged to be reflective about their own learning.”
Group work skills. Since few students have experience of group work, teachers “should undertake preparatory work for the activity, and opportunities should be provided for support of the activities and de‐briefing of the experience.”

Daniel (2016) ^[16] in his Making Sense Of Blended Learning: Treasuring An Older Tradition Or Finding A Better Future? report, summarizes some research on student perceptions in technolog-based learning and identifies four main factors that student's attitudes to technology-based learning.

First, a cultural tradition where students are used to learning by rote and reproducing the knowledge thus acquired through conventional tests is not a good environment for introducing online learning - or at least not without significant planning and preparation by institutions and faculty.

Second, high achievers take to blended learning more readily than low achievers - which is probably true of almost any pedagogical innovation. The more students experience blended learning the better they perform.

Third, both blended and online offerings stimulate students to work harder and engage more fully with the course.

Fourth, sound pedagogy, especially very clear signposting of what students are expected to do, is essential to the success of online teaching. Also, where technical standards are not met, students tend to have a very negative experience of the course (Uvalić-Trumbić & Daniel, 2013).

Daniel (2016:10) ^[16]

Components

Main components for learners

E-learning literacy or competency is probably composed of the following large categories:

Digital literacy, that can be further decomposed into computer literacy (ICT literacy), network literacy, social media literacy and Information literacy: Find, sort and use information
Metacognitive literacy, in particular Self-directed learning: Set goals, plan and implement learning activities, time management
Communication and collaboration literacy: working in groups, asking help from tutors, contribute to a larger community, etc.
Extra skills related to specific e-learning procedures and culture: Use an e-learning environment, understand how to interact, understand one's role in a scenario, etc.

Bates (2015) ^[17] based on Employability Skills 2000+ by the conference board of Canada identifies a list of 7 skills that match the need of knowledge workers and that should be developed within a curriculum. We argue that these skills to be taught to future citizens and knowledge workders are the same as the skills that are needed to successfully engage in digital learning of various kinds.

Communications skills: as well as the traditional communication skills of reading, speaking and writing coherently and clearly, we need to add social media communication skills. These might include the ability to create a short YouTube video to capture the demonstration of a process or to make a sales pitch, the ability to reach out through the Internet to a wide community of people with one’s ideas, to receive and incorporate feedback, to share information appropriately, and to identify trends and ideas from elsewhere;

the ability to learn independently: this means taking responsibility for working out what you need to know, and where to find that knowledge. This is an ongoing process in knowledge-based work, because the knowledge base is constantly changing. Incidentally I am not talking here necessarily of academic knowledge, although that too is changing; it could be learning about new equipment, new ways of doing things, or learning who are the people you need to know to get the job done;

ethics and responsibility: this is required to build trust (particularly important in informal social networks), but also because generally it is good business in a world where there are many different players, and a greater degree of reliance on others to accomplish one’s own goals;

teamwork and flexibility: although many knowledge workers work independently or in very small companies, they depend heavily on collaboration and the sharing of knowledge with others in related but independent organizations. In small companies, it is essential that all employees work closely together, share the same vision for a company and help each other out. In particular, knowledge workers need to know how to work collaboratively, virtually and at a distance, with colleagues, clients and partners. The ‘pooling’ of collective knowledge, problem-solving and implementation requires good teamwork and flexibility in taking on tasks or solving problems that may be outside a narrow job definition but necessary for success;

thinking skills (critical thinking, problem-solving, creativity, originality, strategizing): of all the skills needed in a knowledge-based society, these are some of the most important. Businesses increasingly depend on the creation of new products, new services and new processes to keep down costs and increase competitiveness. Universities in particular have always prided themselves on teaching such intellectual skills, but the move to larger classes and more information transmission, especially at the undergraduate level, challenges this assumption. Also, it is not just in the higher management positions that these skills are required. Trades people in particular are increasingly having to be problem-solvers rather than following standard processes, which tend to become automated. Anyone dealing with the public needs to be able to identify needs and find appropriate solutions;

digital skills: most knowledge-based activities depend heavily on the use of technology. However the key issue is that these skills need to be embedded within the knowledge domain in which the activity takes place. This means for instance real estate agents knowing how to use geographical information systems to identify sales trends and prices in different geographical locations, welders knowing how to use computers to control robots examining and repairing pipes, radiologists knowing how to use new technologies that ‘read’ and analyze MRI scans. Thus the use of digital technology needs to be integrated with and evaluated through the knowledge-base of the subject area;

knowledge management: this is perhaps the most over-arching of all the skills. Knowledge is not only rapidly changing with new research, new developments, and rapid dissemination of ideas and practices over the Internet, but the sources of information are increasing, with a great deal of variability in the reliability or validity of the information. Thus the knowledge that an engineer learns at university can quickly become obsolete. There is so much information now in the health area that it is impossible for a medical student to master all drug treatments, medical procedures and emerging science such as genetic engineering, even within an eight year program. The key skill in a knowledge-based society is knowledge management: how to find, evaluate, analyze, apply and disseminate information, within a particular context. This is a skill that graduates will need to employ long after graduation.

The skills needed in a digital age Bates (2015) ^[17]. Copyright: Bates (2015). Contents of this table are available under the CC BY-NC licence.

In a three-phased empirical study, Hong and Jung (2010) ^[1] identified the following distance learning skills which probably are relevant for most if not all e-learning variants:

Clusters	Competencies
Study vision	1. Goal - Develop study goals in accordance with own life plan 2. Motivation - Motivate oneself consistently to complete tasks 3. Determination - Determine to succeed in learning with all the supports available
Cognitive and meta-cognitive skills	4. Metacognition - Regulate own learning processes and methods appropriately 5. Cognition - Make optimal use of learning strategies for effective study 6. Application - Apply previous knowledge and experience to solving problems in progress
Interaction abilities	7. Collaboration - Develop collaborative relationships with instructors and peers to improve learning 8. Networking - Formulate formal and informal communication network with instructors and peers 9. Initiation - Initiate collaborative knowledge building by leading various learning community activities
Identity as learner	10. Enjoyment - Enjoy learning itself 11. Role recognition - Recognize one’s role as a student 12. Self belief - Believe in one’s ability to successfully complete the study
Management skills	13. Resources - Manage available resources including time, information and media/technology effectively 14. Behaviors- Manage own behaviors/habits to concentrate on learning 15. Schedule - Manage schedule to meet all course requirements and deadlines

In their discussion, the authors also point out that “technology-related skills are not included in the competency list except the competency to manage available resources including time, information and media/technology effectively.This highlights the importance of selecting and using media and technology appropriately. But other specific technology-related skills do not appear to be critical to the successful distance learner. This finding counters previous studies rating the importance of technology competency.” The authors explains this by a growing digital literacy in the population and we would add that (traditional structured) distance teaching does not require an enormous amount of more advanced Internet skills. The same also can be said for Interaction abilities which in their study is weakly correlated with the other scales.

By e-learning course component

E-learning skills also can be tied to various course components, e.g.

Using courseware
Engaging in learning activities (tasks)
Communication between learners and learners and learners and tutors (in particular "non-scripted one")
Understanding course-level outcomes
Understanding expectations (in particular, deliverables, i.e. evaluated student productions)
Finding and using extra contents
Time management (in particular, deliverables)
Dealing with student assessment and course evaluation

Variants of e-learning

According to the e-learning type, literacy requirements are different, e.g. Jara and Fitri (2007) ^[18] identify the following types and subtypes:

Blended:
- B1: Online admin support: Core teaching is face to face, organization + materials put online
- B2: Follow-up: Core activities are face-to-face, but additional online activities are provided
- B3: Parallel, Some activities face-to-face, others online
- B4: Face-to-face events: Core activities are online, but some are face-to-face.
Distance:
- D1: Distance online support: print-based courseware + online tutoring
- D2: Online resource based: online activities organised around resources
- D3: Online discussion based: online activities organised around discussions
- D4: MOOCS (our addition, a variant of D1): Videos + peer-tutored activities

We hypothesize that the B4 and D1, D4 variants require higher self-direction skills. B2/3 and D2/3 require higher communication and social media skills.

Developmental models

E-learning competence also can be defined in developmental perspective. According to JISC (2014) ^[19], Beetham and Sharpe (2010) developed a ‘pyramid model’ of digital literacy development. This model is fairly universal and also could be used to structure development of e-learning competence.

Beetham and Sharpe ‘pyramid model’ of digital literacy development model (2010). Source Developing digital literacies (JISC, 2014)^[19]

However, Pyramid models do not take into account that development is circular. E.g. acquiring and changing some attitudes, knowing more "about" e-learning, acquiring a performance level for some skills can bring a learner to a certain level (i.e. be able to follow a self-learning class or a project-oriented blended design). These skill sets are domain restricted. More general e-learning "intelligence" (i.e. being able to understand all sorts of e-learning requirements, and to adapt and engage in successful learning) probably will be developed after experiencing and learning from multiple classes.

Since we consider that becoming an e-learner is a kind of acculturation process, some cultural competence models could and should be adapted to e-learning. In particular, developmental and cultural intelligence (CQ) models could help formulating some essential mechanisms of become a proficient e-learner.

Both component models and developmental models are necessary (... to do ...)

Initial student expectations and skills

In a provisional document, Helen Beetham present the findings of a 2013 JISC study on Students' expectations and experiences of the digital environment and that included a literature review, stakeholder interviews, institutional interviews, student interviews and student focus group. Below, we summarize a few points:

Students' expectations and preferences regarding the digital environment for study show that they have fairly high expectations, but are unclear about the available services and the technologies they will use.

Findings on students' experiences of learning in a digital study environment indicate that their expertise is very diverse and that they tend not to use more sophisticated applications unless directed to do so. In the same vein, personal digital competences need adaptation to the academic context.

Findings on engaging students in dialogue about their digital experiences and expectations shows that students should and can be engaged in developing sustainable practices and infrastructures.

Findings on priority areas for further investigation show that (initial) expectations are very diverse and that these do not necessarily correlate with what they need to succeed.

Strategies to ease the e-learning literacy burden

There exist many strategies to ease the burden, i.e. the various literacy requirements. For example:

Organize an e-learning class like a traditional class. An example are MOOCs that use regular schedules, video lectures, light-weight assignments, etc. However, this strategy does have its drawbacks, i.e. it keeps the typical learner passive.

Include contents (courseware) that is didactically structured.

Use pedagogical scenarios that include strong "scripting" (sequencing of learning activities)

Negotiate a learning contract, e.g. use strategies like intelligibility catchers.

Tutoring (including coaching, counseling, feedback, help, etc.)

Encourage creation of an online community and improve feeling of social presence. Alternatively or also encourage students to create their own.

Reduce initial anxiety and inhibitions, e.g. though some "icebreaking activity".

Avoid negative incidents (^[20]

Pay attention to the ergonomics of the environment

Add elements that increase motivation and self-efficacy

Support communication and "modeling" with/from other students.

Integrate emotional factors

...

However, decreasing cognitive load of tasks is not always appropriate, since increasing e-learning skills (and more generally digital literacy may be a course-level outcome. In other words, students should sometimes be exposed to difficulty and that may also include extrinsic cognitive load. Higher-level learning requires a construction effort from the learner, a process that can be enhanced through various types of cooperative, collaborative and collective learning activities. There may be a contraction between "easing" the task and learning goals in higher education. “Bereiter and Scardamalia (2003)^[21] point out that if we want students to acquire the skills needed to function in knowledge-based, innovation-driven organizations, we should place them in an environment where those skills are required in order for them to be part of what is going on.” (cited by ^[22])

Klein et al. (1998:2) ^[23] define the interesting concept of cognitive demands analysis': “Whereas cognitive task analysis attempts to identify the cognitive skills an individual uses or needs to perform a task proficiently (Klein, 1995; Means & Gott, 1988; Roth & Mumaw, 1995), a cognitive demands analysis seeks to describe the types of cognitive learning expected of the individual by the technology”. This does not just include contents but also the “types of activities and instructional opportunities in which students are expected to engage”. The authors identify five families of cognitive learning: content understanding, collaboration, communication, problem solving, and metacognition.

E-learning quality standards

Quality standards for educational programs in general, and technology-based and distance learning ones in particular, may attempt to increase the e-learning experience, e.g. by lowering certain hurdles.

Frydenberg (2002) ^[24] analysed quality dimensions in a number of quality models for e-learning, and she proposed nine criteria areas as domains of e-learning quality. They are as follows: executive commitment, technology infrastructure, student services, instructional design and course development, instruction and instructor services, financial health, program delivery, legal and regulatory requirements and program evaluation. (Cited by Ossiannilsson (2015:20) ^[25]).

General quality standards

In addition to e-learning specific quality standards, there is also an emerging body of standards and even regulations that affect all levels of education, including continuous training.

For example the EU's European Association for Quality Assurance in Higher Education (ENQA) publishes the Standards and guidelines for quality assurance in the European Higher Education Area (ESG) ^[26]. One of its standards defines Student - centred learning, teaching and assessment

Standard:
Institutions should ensure that the programmes are delivered in a way that encourages students to take an active role in creating the learning process, and that the assessment of students reflects this approach.

Guidelines :
Student-centred learning and teaching plays an important role in stimulating students’ motivation, self-reflection and engagement in the learning process. This means careful consideration of the design and delivery of study programmes and the assessment of outcomes.

The implementation of student-centred learning and teaching

respects and attends to the diversity of students and their needs, enabling flexible learning paths;
considers and uses different modes of delivery, where appropriate;
flexibly uses a variety of pedagogical methods;
regularly evaluates and adjusts the modes of delivery and pedagogical methods;
encourages a sense of autonomy in the learner, while ensuring adequate guidance and support from the teacher;
promotes mutual respect within the learner-teacher relationship;
has appropriate procedures for dealing with students’ complaints.

(ESG 2015: 12)^[26]

Interestingly these guidelines do reflect a belief that learning should be flexible and diverse with respect to pedagogy, difficulty, place/times constraints, i.e. something that could in principle be implemented more easily through e-learning.

Standard 1.6 on learning resources and student support also implicitly supports the introduction of more digital learning.

Standard:
Institutions should have appropriate funding for learning and teaching activities and ensure that adequate and readily accessible learning resources and student support are provided.

Guidelines :

For a good higher education experience, institutions provide a range of resources to assist student learning. These vary from physical resources such as libraries, study facilities and IT infrastructure to human support in the form of tutors, counsellors and other advisers. The role of support services is of particular importance in facilitating the mobility of students within and across higher education systems.
The needs of a diverse student population (such as mature, part-time, employed and international students as well as students with disabilities), and the shift towards student-centred learning and flexible modes of learning and teaching, are taken into account when allocating, planning and providing the learning resources and student support.

[...]

(ESG 2015: 14)^[26]

In sum, we could say that the EC advocates at least implicitly the introduction of e-learning elements in the curricula of higher education and requires that it should be flexible and include a comprehensive support structure.

Competences required from course designers and teachers

Qualifications of teachers and designers engaged in e-learning are often defined in a normative ways, e.g. through associations or study goals. There also exist empirical studies that analyse job interviews or expert's opinions on the subject.

Domains of competence for educational technologists

Hartley, Kinshuk, Koper, Okamoto, & Spector, J. M. (2010) ^[27] identify thirteen curriculum/competence topic areas for educational technologists. These topic areas “were identified and clarified after discussions with various experts and practitioners, and the Working Committee’s perspective was that identifying curricula topics is equivalent to clustering competences into a closely related set of knowledge, skills and attitudes which enable a person to perform a task or fulfill a job function with consistency and proficiency.” (Hartley, 2000: 208) ^[27]:

Introduction to Advanced Learning Technology (ALT);
Introduction to Human Learning in Relation to New Technologies;
Foundations, Developments and Evolution;
Typologies and Key Approaches;
User Perspectives;
Learner Perspectives;
Systems Perspectives;
Social Perspectives;
Design Requirements;
Design Processes and the Development Lifecycle;
Instructional Design;
Evaluation Models and Practices; and
Emerging Issues

Each of these include subtopics and more precise competence areas that we shall not reproduce here.

According to the AECT Handbook of Research (Spector et al., 2013) ^[28], Hartley et al (2010) ^[27] furthermore identified the following general rather abstract domains of competence:

1. Knowledge competence — includes those competences concerned with demonstrating knowledge and understanding of learning theories, of different types of advanced learning technologies, technology-based pedagogies, and associated research and development.

2. Process competence—focuses on skills in making effective use of tools and technologies to promote learning in the twenty-first century; a variety of tools ranging from those which support virtual learning environments to those which pertain to simulation and gaming are mentioned.

3. Application process—concerns the application of advanced learning technologies in practice and actual educational settings, including the full range of life-cycle issues from analysis and planning to implementation and evaluation.

4. Personal and social competence—emphasizes the need to support and develop social and collaboration skills while developing autonomous and independent learning skills vital to lifelong learning in the information age.

5. Innovative and creative competence—recognizes that technologies will continue to change and that there is a need to be flexible and creative in making effective use of new technologies; becoming effective change agents within the education system is an important competence domain for instructional technologists and information scientists.

This second list's “perspective is that a competence is a set of related knowledge, skills and attitudes which enable a person to perform a task or fulfill a job function with consistency and proficiency” (Hartley et al., 2010:211)

Multimedia competences required from educational technologists

Albert D. Ritzhaupt et al. ^[29], based on prior work ^[30], conducted a study to identify multimedia competencies required for educational technologists. Although the study did focus on "multimedia", other items "came up".

After a literature review that was conducted “to examine types the types of knowledge, skills, and abilities recommended by the experts in the field (Alessi and Trollip 2001; Mayer 2001; Moallem 1995; Tennyson 2001; Kenny et al. 2005; Sumuer et al. 2006; Ritzhaupt et al. 2010; Sugar et al. 2009, 2012; Daniels et al. 2012; Wakefield et al. 2012)” (p.19), the authors analyzed 205 job announcements. This led to a list of 85 key multimedia competencies grouped into knowledge, skills and abilities. These competences then then were measured with the multimedia competency survey (ETMCS) addressed to educational technologists. Each item was rated with a five point scale: Not important at all (1); Important to a small extent (2); to some extent (3); to a moderate extent (4); and to a great extent (5).

For each knowlede, skills and abilities item set, exploratory factor analyses allowed to identify important underlying constructs. Below, we summarize these factors:

Educational technologist multimedia competency survey (ETMCS), Ritzhaupt and Martin (2014)
	Factor label	Rating mean	SD	% of variance
Knowledge: theories and methods of instruction have the highest ratings. Educational authoring and utility software, and programming and scripting languages have the lowest. However, in terms of variance explained, educational authoring and utility software comes first.
1.	Educational authoring and utility software	2.90	0.89	39.265
2.	Graphics, web, audio and video software	3.71	0.88	7.224
3.	Theories and methods of instruction	3.89	0.78	5.777
4.	Programming and scripting languages	3.02	0.95	4.033
5.	Office production software	3.52	0.88	2.526
6.	Course management software	3.85	0.90	2.455
7.	Accessibility and copyrights	3.55	0.99	1.942
8.	Computer hardware and networks	3.23	1.00	1.862
Skills: Soft skills have the highest rating, and multimedia production skills the lowest.
1.	Multimedia production skills	3.29	0.90	41.16
2.	Soft skills	4.48	0.67	15.20
3.	Managerial and technical skills	3.63	0.83	5.89
4.	Supporting skills	3.81	0.85	5.09
Abilities: The ability of a professional to Work in a team-oriented environment was rated highest.
1.	Work in a team-oriented environment	4.54	0.70	46.94
2.	Conduct an instructional design process	4.32	0.74	9.76
3.	Teaching, multitasking, and prioritization	3.83	0.84	6.54
4.	Work with technology and assessment	4.21	0.76	5.33

Can creating appropriate e-learning courses be taught to non-specialists ?

University professors

....

Training of other professionals

Sutton et al. (2005). ^[31] organized an introduction to creating e-learning modules for librarians, called e-FOLIO. They report that (a) an e-learning course where participants learn from ‘reflection on doing’ seems to contribute to a higher completion rate. and (b) course developers should consider the extra resilience of small groups over pairs.

Can e-learning literacy be taught ?

We believe that e-learning competence must be taught to every (futur) citizen, since it seems to overlap with competences required for "knowledge working". E-learning competence can be seen either as a list of attributes that individuals posses (e.g. attitudes, skills, behaviors, knowledge, personality traits) or simple as the ability to follow e-learning courses effectively.

E-learning literacy can be acquired through experience. Research shows that students with higher prior experience have higher continuency (e.g. Stoel and Lee (2003) ^[32] cited by Lin (2011) ^[20]). Generally speaking, the author (^[20] also claims that user expertise of a product or system is positively related to the length of experience with that product or system and that user expertise tends to have a positive effect on user loyalty. However, while any e-learning experience does entail learning about e-learning, we cannot rely on it. Participant may fail, not learn enough, reach local optima (e.g. survive a program as opposed to thrive within), etc.

E-learning competence touches affective, cognitive and behavioural dimensions. Learning involves acquiring and modifying knowledge, skills, strategies, beliefs, attitudes, and behaviors (Schunk: 2012 :2) ^[33]. If we consider that strategies are a king of skill and that beliefs are related to attitudes, we can narrow the list to knowledge, attitudes, skills and "knowing in action". Development of these dimensions takes time and must be integrated within the curricula, although some basic knowledge and know-how could be taught before enrolment.

Content

Participants in e-learning activities should be aware of various constraints and opportunities as well as e-learning competences that are required and need to be developed. Some of this could be taught prior to enrolment in a program, e.g. in conjunction with a self-positioning test that makes a participant think about external constraints, requirements of the program and his/her existing competency.

Since "knowing about e-learning" is not the focus of the student's learning, contents probably should be made very short and well structured. Moreover, contents should be related to activities that allow developing attitudes, skills and behavior.

List of e-learning contents:

(to do)

Attitudes

List of "general" e-learning attitudes:

Openness with respect to new models of learning and teaching
Curiosity to explore
Willingness to respect other ways of "doing", e.g. using online communication tools

Skills development

Skills refer to the ability to do something and it is related to expertise.

Bates, 2005 states that we know a lot about skill development and summarized the following items

skills development is relatively context-specific. In other words, these skills need to be embedded within a knowledge domain. For example, problem solving in medicine is different from problem-solving in business. Different processes and approaches are used to solve problems in these domains (for instance, medicine tends to be more deductive, business more intuitive; medicine is more risk averse, business is more likely to accept a solution that will contain a higher element of risk or uncertainty);
learners need practice – often a good deal of practice – to reach mastery and consistency in a particular skill;
skills are often best learned in relatively small steps, with steps increasing as mastery is approached;
learners need feedback on a regular basis to learn skills quickly and effectively; immediate feedback is usually better than late feedback;
although skills can be learned by trial and error without the intervention of a teacher, coach, or technology, skills development can be greatly enhanced with appropriate interventions, which means adopting appropriate teaching methods and technologies for skills development;
although content can be transmitted equally effectively through a wide range of media, skills development is much more tied to specific teaching approaches and technologies.

Bates (2015), 1.2 The skills needed in a digital age ^[17].

In sum, he argues that skills development requires a more active pedagogy that includes some sort of mastery approach, feedback and tutoring. Bates (section A.5.1) cites thinking activities (triggered by various activities), discussion, and practical activities as pedagogical strategies. Also, he points out that skills are context-specific and that skill (learning) goals must be carefully defined.

Schunk (2012:280ff.) ^[33] distinguishes between general and specific skills. “General skills apply to a wide variety of disciplines; specific skills are useful only in certain domains.” (p. 280). He cites Perking and Salomon (1989:17): “General knowledge includes widely applicable strategies for problem solving, inventive thinking, decision making, learning, and good mental management, sometimes called autocontrol, autoregulation, or metacognition. In chess, for example, very specific knowledge (often called local knowledge) includes the rules of the game as well as lore about how to handle innumerable specific situations, such as different openings and ways of achieving checkmate. Of intermediate generality are strategic concepts, like control of the center, that are somewhat specific to chess but that also invite far-reaching application by analogy.”. Skill acquisition, the author argues, is largely domain specific, requiring “a rich knowledge base that includes the facts, concepts, and principles of the domain, coupled with learning strategies that can be applied to different domains and that may have to be tailored to each domain.” (p. 281) and “findings imply that students need to be well grounded in basic content-area knowledge (Ohlsson, 1993), as well as in general problem-solving and self-regulatory strategies” (p.281).

List of specific e-learning skills:

(to do)

List of higher level e-learning skills

Behavior sets

We distinguish between what people know and what they do. E.g. most participants in an e-learning course may have the skills to formulate a question in a forum, but that does not mean that they will do it. E-learning competency, from a behavioral perspective, is something that can be observed in a real context. Such "knowing in action" will require extra efforts from both the participants and the teachers.

Digital literacy statements and assessment tools