COAP:COAP-2170/week2

COAP 2170

COAP:COAP-2170

COAP:COAP-2170/term project

COAP:COAP-2170/week1

COAP:COAP-2170/week2

COAP:COAP-2170/week3

COAP:COAP-2170/week4

COAP:COAP-2170/week5

COAP:COAP-2170/week6

COAP:COAP-2170/week7

COAP:COAP-2170/week8

COAP 2170 Week 2 program

(provisional)

Monday - Usability testing and user satisfaction

(1) Administration

• Catching up with Easter Monday (I suggest adding about 10 minutes to each class)
• Participating in a marketing/user experience interview (F. Spiller, the author of Livelogger needs 1 Swiss and more french residents)
• Usability talk at UniGe (FYI)

(2) Introduction to usability testing

• Picture of the ISO usability framework (A global picture of usability)

• Introductory videos and texts

Demo Usability Test by Steve Krug, Author of "Don't make me think!" (important introduction)

• Introductions for people who don't like much text

Usability Test Moderation: The Comic. A copy is available here (password protected). Probably also on the N: drive.

Usability testing on 10 cents a day by Steve Krug

(3) Introduction to usability testing methodology and tools

Design and usability methods and techniques (FYI, overview page for various methods and tools)

Personas and their use in cognitive walkthroughs. We shall have a look at at set of Personas

usability testing (short overview of "classic" usability testing)

Example of a short test (Word, at usability.gov)

Low-fi (low cost) vs. expensive detailed testing.

Short presentation of heuristic evaluation

(3a) Userfocus Datalogger user testing tool

This tool allows to simple task-based usability tests. In addition, you can administer a satisfaction questionnaire.

Download Usability Test Data Logger tool (Excel file in a resource page) from UserFocus.

• Save the file in some appropriate place
• On Windows, you will have to enable macros
• Documentation: Download the datalogger manual (PDF)]

(3b) Livelogger demo (if I can manage to get it working)

Please copy the folder from the N: drive/coap2170 (this software is not publicly available)

• FYI: Livelogger home page
• The designer and theory behind this, in a short blog post (2006).

(3c) Hands on usability testing

• Configuration of the Datalogger tool and collective task analysis walk-through example, e.g. obtaining information about web certificates (we shall discuss interesting tasks in class)
• Idem for Livelogger

Let's have a look at http://www.webster.ac.th/ (Webster Thailand)

(4) Satisfaction questionnaires

• We shall shortly look at the SUS satisfaction questionnaire

If time left, we will do with respect to Webster Geneva, using a online survey tool

Wednesday - Usability testing (II)

Usability testing hands-on

We shall do some lo-fi usability testing in pairs.

(1) Each student prepares a list of 3-5 tasks. Take a sheet of paper and write down:

• Task in one sentence
• Text that you are going to read to the subject
• Explicit success criteria

(2) Student A will do and student B will observer. After a round of testing we will switch roles. A does tasks with Vienna and B does tasks with Leiden.

• http://www.webster.ac.at/ (Webster Austria, Vienna)
• http://www.webster.nl/ (Webster Holland, Leiden)

For each task, record something like:

• Time it took
• Success and failure: How easy/difficult was it ?
• Important incidents and remarks made by the subject
• Your summary of the task testing
• Your confidence in the results

Homework 2

• Read Usability testing on 10 cents a day by Steve Krug. Of course, you are welcome to explore more texts (including introduction in this wiki). But this little text is mandatory reading.
• (If you missed class), read Usability testing A short 1-page "how to"

Prepare a usability review (see also week 3)

• Either finish the usability test started in class on Wednesday or test Webster Geneva with a non-webster person (this your choice, doing a analysis of Webster Geneva with a "foreign" person is a more interesting exercise)
• Do at least three tests/tasks.
• Make sure to produce meaningful data that could be used in a usability review
• Upload the data files and/or report to the worldclassrom as homework 2
• Use any data logging tool you like, but we suggest using either the ones presented in the classroom or taking notes on paper and then writing it up.

On Monday week three we will meet a member of the marketing team and:

• Present highlights from hw1 (usability guidelines-based review of Webster Geneva)
• Present highlights from homework 2
• Present the SUS survey results (if available) SUS satisfaction questionnaire

Usability in the gaming industry

For those who are interested in user experience research, computer games, live in the Geneva area, have nothing to do on Tuesday, speak french. The speaker is one of my ex-students at UniGe. You won't get extra points for attending ...

TECFA vous invite à son prochain séminaire, qui continue sur la lignée de la thématique des jeux vidéos/serious game, mardi 22 mars prochain de 12h15 à 13h45, à Uni Mail, salle 3393.

Notre intervenant sera Cyril Rebetez, qui a effectué sa thèse TECFA et obtenu son doctorat en psychologie en 2009. Il a depuis rejoint Sony Computer Entertainement Europe à Londres. A présent, il élabore des tests pour évaluer l'utilisabilité et l'expérience utilisateur des jeux Playstation. Il a travaillé sur des jeux tels que Little Big Planet 2, Start the Party, Killzone 3 ou encore MotorStorm: Apocalypse.

Le titre de son intervention est: "Introduction à l'utilisabilité des jeux vidéos"

“Nous commencerons par présenter l’intérêt que la recherche utilisateurs suscite pour l’industrie du jeu vidéos et pour les game designers en particulier. Nous découvrirons comment Sony teste ses jeux autant du point de vue pratique (objectifs, méthodes, analyse) que de l’intégration dans des horaires de productions plutôt chargés. Nous terminerons par quelques exemples d’études effectuées par notre équipe.”