WalkMe
Jump to navigation
Jump to search
Introduction
According to Wikipedia [1] WalkMe, “WalkMe is a Digital Adoption Platform (DAP) that works by overlaying information in "tip-balloons" in the browser window. These balloons break down online processes into step-by-step instructions.”. In other words, one can configure the online "WalkMe" service to help users navigate a web-based application, e.g. a learning management system or an online productivity tool.
Walkme Sample Demos are available upon request. See also video links below
Effectiveness
An internal study used data from over 34,000 corporate CRM users from nearly 100 companies. On average, a user interacts with the CRM four times per day.
An analysis of active users showed that:
- The average error correction time was reduced by 45%.
- On average, the need to reenter data was reduced by 41%.
Links
- Official
- https://www.walkme.com/ (official site)
- Employee Experience Report 2018
- Videos on Vimeo (additional links to resources can be obtained from a sales representative)
- Other
References
- ↑ https://en.wikipedia.org/wiki/WalkMe, retrieved April 2019