Online community manager

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Introduction

An online community manager also known as moderator or sysops in the [[Bulletin Board System BBS]s of pre-Internet days keeps various forms of virtual communities going through various means, i.e. s/he has a pivotal role in community building.

Software

See social networking and Social software

Links

Short introductions and definitions

• Online community manager (Wikipedia)
• The Four Tenets of the Community Manager by Jeremiah Owyang, 2007.
• community manager, Financial Times Lexicon.
• Defining community management - a starting point by Matt Rhodes, Jan 2009.

Blog posts and similar

• Two blog posts by Connie Bensen (2008): Community Manager Job Description and Community Manager Responsibilities
• What Defines a Community Manager? by Rachel Happe on June 9, 2009, the community roundtable.
• 8 Too Many Responsibilities of a Community Manager by David Spinks, 2010.

Courses and syllabi

• MIS 300 Managing Online Communities course at the University of Arizona

Mailing lists, Forums and similar

• e-Mint: the Association of Online Community Managers
• Community Manager Room (FriendFeed)
• Online Community Managers Group (Facebook)
• Community Manager, Advocate, and Evangelist (Facebook)
• Online Community Manager (LinkedIn)

Bibliography

• Anklam, Patti (2007). Net Work. Elsevier. ISBN 978-0-7506-8297-8.
• Rosenkranz, C., Feddersen, C. (2010). Managing viable virtual communities: an exploratory case study and explanatory model. International Journal of Web Based Communities. Volume 6, Number 1: 5-14. http://inderscience.metapress.com/link.asp?id=j2888h3537761355