Cultural competence/Cross-Cultural Orientation Inventory
The Cross-Cultural Orientation Inventory (CCOI) measures the cross cultural orientation of a person, defined by Mittal <ref name="mittal2012">Mittal, Rakesh (2012), Measuring Cross-Cultural Orientation : Development of a New Instrument, Journal of Organizational Psychology vol. 12(3/4) 2012</ref> as “the readiness of a person to interact with, and form a sustainable relationship with a person from a different culture [...] CCO is conceptualized as having two dimensions; cognitive – which refers to the awareness and knowledge about other cultures, and affective – which captures the attitudinal orientation towards other cultures.”.
APPENDIX CROSS-CULTURAL ORIENTATION INVENTORY (CCOI) A scale to measure cross-cultural orientation of a person
- (Attitude dimension)
- 1. I am happy to interact with people from different cultures
- 2. I feel I should make friends with people from diverse cultures
- 3. I think my beliefs and attitudes are shaped by my culture
- 4. I should know about other cultures to be fair to people from different cultures
- (Awareness dimension)
- 5. I know the cultural values and beliefs of other culture (s)
- 6. I know about body language practices of cultures other than mine
- 7. I am open-minded to people from other cultures
- 8. People from some cultures avoid eye contact while talking.
Response items: A Likert-type 5-point scale; strongly agree, agree, neutral, disagree, and strongly disagree