Knowledge management

Draft

Here is quote from Dave Pollard []

A big problem with KM is that, like the six blind men feeling different parts of the elephant, the term has come to mean many different things to different people, and hence nothing at all:

• Academics: KM is anything that allows us to do something better in business than we can do without it
• Consultants: KM is an aspect of business process improvement
• IT People: KM is any software that concerns itself at least vaguely with databases or content management systems
• Librarians: KM is the new name for what special librarians have always done
• HR People: KM is the process surrounding non-classroom learning curricula

Background

• Michael H. Zack (1998), If Managing Knowledge is the Solution, then What's the Problem? HTML Preprint, published in Knowledge Management and Business Model Innovation, Yogesh Malhotra (ed.), Idea Group Publishing, April, 2001