Student satisfaction

Draft

Bibliography

• Delaney, Anne Marie (2008) Typical institutional research studies on students: Perspective and examples. New Directions for Higher Education 2008(141)

• Elliott, Kevin M. (2001) Key Factors Influencing Student Satisfaction Related to Recruitment and Retention. Journal of Marketing for Higher Education 10(4)

• García-Aracil, Adela (2008) European graduates’ level of satisfaction with higher education. Higher Education

• Lemmer, E.M. (2011) Student satisfaction with short learning programmes at a distance learning institution. Africa Education Review 8(3)

• Martin, Andrew J. (2000) Graduate Satisfaction with University and Perceived Employment Preparation. Journal of Education and Work 13(2)

• Marzo-Navarro, Mercedes (2005) Measuring customer satisfaction in summer courses. Quality Assurance in Education 13(1)

• Owlia, Mohammad S. (1996) A framework for the dimensions of quality in higher education. Quality Assurance in Education 4(2)

• Paswan, Audhesh K. (2009) Higher Education Institutions: Satisfaction and Loyalty among International Students. Journal of Marketing for Higher Education 19(1)

• Suhre, Cor J. M. (2007) Impact of degree program satisfaction on the persistence of college students. Higher Education 54(2)

• de Lourdes Machado, Maria (2011) Satisfaction with Higher Education: critical data for student development : European Journal of Education, Part II. European Journal of Education 46(3)