Guidelines-based review

Draft

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Introduction

In a guidelines-based review designers or other persons are asked to check a system against a longer list of items. Guidelines can include hundreds of items ....

Guideline based reviews are done in several contexts:

• In usability testing such reviews can be either "low cost and better than nothing" review or be used as a complementary usability method.
• A related purpose is to test whether an application is consistent with platform-specific conventions, e.g. Mac OS X, Windows 7, Android, etc.

See also: heuristic evaluation

List of well-known guidelines and manuals

We found most of these entries through a list in the excellent HCI bib.

Usability of web sites

Userfocus usability evaluation workbook

Authors: David Travis (userfocus.co.uk), July 6, 2009

Available both as web content and as free Excel workbook. Translations exist for several languages.

The web site and workbook are organized in 9 sections that include each between 13 and 37 guidelines. An evaluator then can rate a site +1/0/-1 for each guideline and add a comment. The worksheet will then compute percentages with respect to all filled-in ratings (some guidelines may not be relevant for your own web site). The 9 sections cover the following issues:

1. Home page usability: 20 guidelines to evaluate the usability of home pages.
2. Task orientation: 44 guidelines to evaluate how well a web site supports the users tasks.
3. Navigation and IA: 29 guidelines to evaluate navigation and information architecture.
4. Forms and data entry: 23 guidelines to evaluate forms and data entry.
5. Trust and credibility: 13 guidelines to evaluate trust and credibility.
6. Writing and content quality: 23 guidelines to evaluate writing and content quality.
7. Page layout and visual design: 38 guidelines to evaluate page layout and visual design.
8. Search usability: 20 guidelines to evaluate search.
9. Help, feedback and error tolerance: 37 guidelin

The workbook is locked to prevent mistakes, but you can unlock it and add/remove criteria.

Usability.gov guidelines]

Author: U.S. Department of Health & Human Services.

Available at usability.gov

These fairly detailed guidelines are organized by chapters and each guideline is rankend in importance and also scientific evidence. One foreword is written by Ben Shneiderman and we suspect that he played an important role in the design of this document.

MIT Information services guidelines

Available at: Usability Guidelines

These guidelines are available as a single printable webpage, i.e. you can annotate each criteria with a pen.

Nielsen's Top ten Guidelines for Homepage Usability

Author: Jakob Nielsen (2002)

Available: Top Ten Guidelines for Homepage Usability at useit.com. (single printable HTML page)

Nielsen's 113 Guidelines for Homepage Usability

Author: Jakob Nielsen (2002)

Available: 113 Design Guidelines for Homepage Usability (single printable HTML page)

Other web design guidelines

The The Web Style Guide 3rd edition

Author: Patrick J. Lynch and Sarah Horton

The first version of the Web Style Guide was a web site called the Yale Web Style Guide and posted in 1993. A 2nd update was published in 1997 and in 1999 a first print edition was produced. The current, 3rd edition, is available both online (free and unabridged) and in book form.

This book isn't a guideline in the classical sense, rather an introductory text about web site design. However, several chapters include explicit guidelines, e.g. Universal Usability Guidelines.

NASA web Guidelines

The guidelines are part of NASA's usability toolkit and that includes other interesting information, such as a usability method's overview.

Available as PDF document

These guidelines may not be very useful to everyone, but it shows how larger organizations work.

Intranet usability guidelines

Author: Tim Fidgeon (2006).

Available as a single printable web page: Intranet usability guidelines

Accessibility

W3C recommendations

• User Agent Accessibility Guidelines 1.0

• Web Content Accessibility Guidelines 1.0

• Checklist of Checkpoints for Web Content Accessibility Guidelines 1.0. This list is an appendix of the above web content guidelines. You can print it out and do checks with a pen.

Generic user interface guidelines

Shneiderman Eight Golden Rules of Interface Design

1. Strive for consistency.
2. Enable frequent users to use shortcuts.
3. Offer informative feedback.
4. Design dialog to yield closure.
5. Offer simple error handling.
6. Permit easy reversal of actions.
7. Support internal locus of control.
8. Reduce short-term memory load.

Read a summary produced at Washington University by Josh Tenenberg

Smith and Mosier, 1986

Available: Guidelines for designing user interface software, ESD-TR-86-278, August 1986, by Sidney L. Smith and Jane N. Mosier.

This is the oldest (very detailed) software interface guideline

List of platform specific guidelines

• Introduction to Apple Human Interface Guidelines

• GNOME Human Interface Guidelines 2.2.1. Gnome is one of the desktops that are available for Linux. These guidelins include a few general usability principles, i.e.:
  1.  Design for People
  2.  Don't Limit Your User Base
  3.  Create a Match Between Your Application and the Real World
  4.  Make Your Application Consistent
  5.  Keep the User Informed
  6.  Keep It Simple and Pretty
  7.  Put the User in Control
  8.  Forgive the User
  9.  Provide Direct Manipulation

Java Look and Feel Design Guidelines (version 2)

Humor

• Bad Usability Calendar, published yearly by Netlife Research, Norwegian UI/UX consultants

Bibliography

• Lynch, Patrick, J and Sarah Horton (2009). Web Style Guide, 3rd edition: Basic Design Principles for Creating Web Sites, Yale University Press, ISBN 9780300137378.

• Shneiderman, Ben (2000). Universal usability. Communications of the ACM, 43(5), 84-91.