Heuristic evaluation

Draft

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Introduction

According to usability.gov, “A heuristic evaluation is a usability inspection method for computer software that helps to identify usability problems in the user interface (UI) design. It specifically involves evaluators examining the interface and judging its compliance with recognized usability principles (the "heuristics"). Heuristic evaluations usually are conducted by a small set (one to three) of evaluators. The evaluators independently examine a user interface and judge its compliance with a set of usability principles. The result of this analysis is a list of potential usability issues or problems. The usability principles, also referred to as usability heuristics, are taken from published lists. Ideally, each potential usability problem is assigned to one or more heuristics to help facilitate fixing the problem. As more evaluators are involved, more true problems are found.”

See also the similar: guidelines-based review method.

General heuristics

There exist several popular heuristics. However, these are not directly operational, i.e. they are guidelines for usability experts. Beginners rather should start with web usability guidelines checklists, i.e. do a guidelines-based review.

The Nielsen heuristics

(to do)

See Ten Usability Heuristics

The Gerhardt-Powals Heuristics

(to do)

ISO 9241

(to do)

See Usability Expert Reviews: Beyond Heuristic Evaluation

The Fluid Simple Accessibility Review Protocol

This protocol from the Design Handbook, a simple set of heuristics for evaluating the general accessibility of a web application without need for complex assistive technologies or a lot of "under the covers" assessment of the HTML markup and so on. While this process is by no means a comprehensive method for identifying all accessibility problems, it provides a simple technique that anyone can learn while doing UX Walkthroughs.

Steps described in the guide (look at the original are the following:

• Assess the overall layout, structure and content of the page
• Play around with the layout: enlarge the font size; change the size of the window (bigger and smaller); adjust your resolution
• Use the Tab key to navigate through the entire page.
• Check for alternative text for all images and title text for links.

Tools

(none)

Links

Introductions

• Heuristic Evaluation at Fluid project

• Heuristic Evaluations, at usability.gov, U.S. Department of Health & Human Services. Summarizes the Nielsen and Gerhardt-Powals heuristics.

• Usability Expert Reviews: Beyond Heuristic Evaluation. Summarizes the Nielsen and ISO 0241-110 heuristics.

• Heuristic evaluation at usabilityhome.com

• How to Conduct a Heuristic Evaluation by Jakob Nielsen, based on Nielsen and Molich, 1990; Nielsen 1994. This text outlines the general principle, but doesn't include the heuristics.

• Ten Usability Heuristics by Jakob Nielsen (2005).

• Discount Usability: Time to Push Back the Pendulum?, — David Travis, May 2 2003, userfocus.co.uk

Discussion

• Heuristic Evaluation, Preview of Usability Body of Knowledge.

Bibliography

• Molich, R. and Nielsen, J., Improving a human- computer dialogue, Communications of the ACM, 33(3), 338-348, (1990).

• Nielsen, J., Enhancing the explanatory power of usability heuristics, CHI'94 Conference Proceedings, (1994).

• Gerhardt-Powals, J. Cognitive engineering principles for enhancing human - computer performance, International Journal of Human-Computer Interaction, 8(2), 189-211, (1996).