Usability and user experience surveys

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List of usability and user experience questionnaires

User Interface Usability Evaluation with Web-Based Questionnaires

Author: Gary Perlman (2009)

Available through the User Interface Usability Evaluation with Web-Based Questionnaires page, either as online interface or as a a set of Perl scripts that you can install in your own server. (also from: online service at hcbib.org)

The script creates a customizable Web-based perl CGI script that allows to administer and to collect data according to a few "standard" user interface evaluation questionnaire forms. The questionnaires may be applied to web sites, but also to other software.

Online service: http://hcibib.org/perlman/question.cgi. It will send results by email.

Before you just click on the above link you should scroll down on this page and configure the questionnaire, i.e.:

• customize system name, administrator email, etc.
• customize rating scale such as number of points, labels, ...
• customize number of open-ended positive/negative comments requested
• Select the questionnaire, i.e.

Below we reproduce the table from the original keeping the original links.

Acronym	Instrument	Reference	Institution	Example
QUIS	Questionnaire for User Interface Satisfaction	Chin et al, 1988	Maryland	[question.cgi?form=QUIS 27 questions]
PUEU	Perceived Usefulness and Ease of Use	Davis, 1989	IBM	[question.cgi?form=PUEU 12 questions]
NAU	Nielsen's Attributes of Usability	Nielsen, 1993	Bellcore	[question.cgi?form=NAU 5 attributes]
NHE	Nielsen's Heuristic Evaluation	Nielsen, 1993	Bellcore	[question.cgi?form=NHE 10 heuristics]
CSUQ	Computer System Usability Questionnaire	Lewis, 1995	IBM	[question.cgi?form=%27 19 questions]
ASQ	After Scenario Questionnaire	Lewis, 1995	IBM	[question.cgi?form=ASQ 3 questions]
PHUE	Practical Heuristics for Usability Evaluation	Perlman, 1997	OSU	[question.cgi?form=PHUE 13 heuristics]
PUTQ	Purdue Usability Testing Questionnaire	Lin et al, 1997	Purdue	[question.cgi?form=PUTQ 100 questions]
USE	USE Questionnaire	Lund, 2001	Sapient	[question.cgi?form=USE 30 questions]

Acronym	Instrument	Reference	Institution	Example
QUIS	Questionnaire for User Interface Satisfaction	<a class="hcibib" href="http://hcibib.org/bs.cgi?searchtype=question&query=C.CHI.88.213">Chin et al, 1988</a>	Maryland	<a href="question.cgi?form=QUIS">27 questions</a>
PUEU	Perceived Usefulness and Ease of Use	<a class="hcibib" href="http://hcibib.org/bs.cgi?searchtype=question&query=J.MISQ.13.3.319">Davis, 1989</a>	IBM	<a href="question.cgi?form=PUEU">12 questions</a>
NAU	Nielsen's Attributes of Usability	<a href="http://www.useit.com/jakob/useengbook.html">Nielsen, 1993</a>	Bellcore	<a href="question.cgi?form=NAU">5 attributes</a>
NHE	Nielsen's Heuristic Evaluation	<a href="http://www.useit.com/jakob/useengbook.html">Nielsen, 1993</a>	Bellcore	<a href="question.cgi?form=NHE">10 heuristics</a>
CSUQ	Computer System Usability Questionnaire	<a class="hcibib" href="http://hcibib.org/bs.cgi?searchtype=question&query=J.IJHCI.7.1.57">Lewis, 1995</a>	IBM	<a href="question.cgi?form=%27">19 questions</a>
ASQ	After Scenario Questionnaire	<a class="hcibib" href="http://hcibib.org/bs.cgi?searchtype=question&query=J.IJHCI.7.1.57">Lewis, 1995</a>	IBM	<a href="question.cgi?form=ASQ">3 questions</a>
PHUE	Practical Heuristics for Usability Evaluation	<a href="http://sigchi.org/chi97/proceedings/tutorial/gp.htm">Perlman, 1997</a>	OSU	<a href="question.cgi?form=PHUE">13 heuristics</a>
PUTQ	Purdue Usability Testing Questionnaire	<a class="hcibib" href="http://hcibib.org/bs.cgi?searchtype=question&query=J.BIT.16.4/5.267">Lin et al, 1997</a>	Purdue	<a href="question.cgi?form=PUTQ">100 questions</a>
USE	USE Questionnaire	<a class="hcibib" href="http://hcibib.org/bs.cgi?searchtype=question&query=U.Lund.2001">Lund, 2001</a>	Sapient	<a href="question.cgi?form=USE">30 questions</a>

This page seems to be the best starting point for exploring well known web-based usability evaluation questionnaires.

Purdue Usability Testing Questionnaire (PUTQ)

Author: Lin, Han X.; Choong, Yee-Yin and Salvendy, Gavriel (1997). A Proposed Index of Usability: A Method for Comparing the Relative Usability of Different Software Systems, Behaviour and Information Technology 16 n.4/5 p.267-278

The list is available through http://hcibib.org. Both the questionnaire and answer sheets are reproducible without permission provided that copyright is reproduced.

Measuring Usability with the USE Questionnaire

Author: Arnold M. Lund, Measuring Usability with the USE Questionnaire, STC Usability SIG Newsletter, orginally published in the October 2001 issue (Vol 8, No. 2)

Available: easuring Usability with the USE Questionnaire

The questionnaire was developed over time and it started out with a large pool of items. “The questionnaires were constructed as seven-point Likert rating scales. Users were asked to rate agreement with the statements, raging from strongly disagree to strongly agree. Various forms of the questionnaires were used to evaluate user attitudes towards a variety of consumer products. Factor analyses following each study suggested that users were evaluating the products primarily using three dimensions, Usefulness, Satisfaction, and Ease of Use.”

The questionnaires were constructed as seven-point Likert rating scales, e.g. from -3 (totally disagree) to +3 (totally agree)

Usefulness

It helps me be more effective.

It helps me be more productive.

It is useful.

It gives me more control over the activities in my life.

It makes the things I want to accomplish easier to get done.

It saves me time when I use it.

It meets my needs.

It does everything I would expect it to do.

Ease of Use

It is easy to use.

It is simple to use.

It is user friendly.

It requires the fewest steps possible to accomplish what I want to do with it.

It is flexible.

Using it is effortless.

I can use it without written instructions.

I don't notice any inconsistencies as I use it.

Both occasional and regular users would like it.

I can recover from mistakes quickly and easily.

I can use it successfully every time.

Ease of Learning

I learned to use it quickly.

I easily remember how to use it.

It is easy to learn to use it.

I quickly became skillful with it.

Satisfaction

I am satisfied with it.

I would recommend it to a friend.

It is fun to use.

It works the way I want it to work.

It is wonderful.

I feel I need to have it.

It is pleasant to use.