Parents

Using ICTs to improve parental involvement, engagement and communication in learning== Andrea Alderman, Memorial University of Newfoundland

Problem

One of the biggest challenges in education in the last 20 years is that teachers expect parents to be more involved in their child’s education and parents expect teachers to provide more information about their child’s education (Selwyn et al., 2011). The problem is that expectations from both parents and teachers creates a disconnect between home and school (Sanders, 2008). Modern parents’ work schedules interfere with their ability to participate in their child’s education (Zieger and Tan, 2012). Additionally, parents have expressed frustration that communication only occurs when students are in trouble (Zieger and Tan, 2012). Johnson (2000) also remarked that while letters are occasionally provided, “print material sometimes doesn’t make it home or out of the backpack” (p. 49). Moreover, parents struggle to coax information about grades and homework from uncooperative children (Merkley et al, 2006). Finally, parents feel that the traditional forms of parent involvement do not take into account the diverse background and ethnicity of parents (Harris and Goodall, 2008). Diversity can cause barriers related to language, culture, socio-economic status and comfort with traditional forms of communication (Rogers and Wright, 2008).

Teachers also struggle to form strong relationships with parents because they lack the training to effectively communicate with parents (Ozcinar and Ekizoglu, 2013). Additionally, schools are becoming larger and more centralized and teachers no longer live in the communities in which they work “increasing the need for meaningful and frequent communication” (Zieger and Tan, 2012, p. 32). Finally, teachers have large classes and maintaining communication with each family is too time consuming so interaction is limited to a couple report cards and a one to two meetings per year (Weinstein, 2005).

Role of ICTs

ICTs give parents more opportunities to gather information about their child’s education promptly and conveniently (Ho, Hung and Chen, 2013). “In today’s ‘information age,’ communication between teachers and parents have advanced beyond phone calls home and notes tucked into students’ backpacks” (Parkter and Chen, 2013, p. 356). ICTs have become increasingly used in schools to facilitate interactions between parents and teachers since they are not limited by the problems of time and busy schedules (Merkley et al., 2006).

Websites are a frequently used ICT to facilitate communication because they provide timely feedback to parents (Olmstead, 2013). Websites, which can be password protected, can display photos and videos of fieldtrips and school activities (Ray, 2013). Olmstead (2013) also noted that teacher websites can provide parents information about homework assignments, tests and other important news. Websites are beneficial to families where English is not their first language because they can be translated easily into any other language—to reach a group that is often forgotten in school-home communication (Zieger, 2012).

A second ICT used to connect with parents is online grade books (Weinstein, 2005). With online grade books, parents can login to the website to verify that their child has not been missing assignments or failing tests (Johnson, 2000). Online grade books enable parents to get valuable information about their child’s progress, while not overworking teachers since teachers who simply continue to use their existing grade book (Weinstein, 2005).

Email and text messaging are ICTs that provide the option for two-way communication (Olmstead, 2013). Busy teachers appreciate email for its ability to instantly communicate with many different people and large school divisions save money by using automated communication (Weinstein, 2005). Busy parents appreciate that they are not bound by school hours and can respond to emails when it is convenient for them (Zieger, 2012). Text messaging is also used to facilitate home-school communication because of its popularity of today’s millennial parents (Ray, 2013). Teachers can easily use SMS applications such as Remind 101 to quickly and securely send mass messages to families (Olmstead, 2013).

Various other ICTs are being used by schools to “improve links between home and school learning and close the gap between parents, teachers and learners” (Lewin and Luckin, 2010, p. 756). Social media, such as Facebook and Twitter are used to keep parents informed of school events (Olmstead, 2013). Teachers also provide links to online textbooks and educational websites where students and parents can learn and play together (Olmstead, 2013). Lewin and Luckin (2010) noted that teachers are even making parent-teacher conferences easier to schedule by using Skype or Facetime; thus reaching parents who work away from home or who face other obstacles to attending.