Usability and user experience surveys: Difference between revisions

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{| class="wikitable"
{| class="wikitable"
|- class="dark"
|-
! Acronym
! Acronym
! Instrument
! Instrument
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| Maryland
| Maryland
|
|
[question.cgi?form=QUIS 27 questions]
[http://hcibib.org/perlman/question.cgi?form=QUIS 27 questions]
|-
|-
! class="form" | PUEU
! class="form" | PUEU
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| IBM
| IBM
|
|
[question.cgi?form=PUEU 12 questions]
[http://hcibib.org/perlman/question.cgi?form=PUEU 12 questions]
|-
|-
! class="form" | NAU
! class="form" | NAU
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| Bellcore
| Bellcore
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[question.cgi?form=NAU 5 attributes]
[http://hcibib.org/perlman/question.cgi?form=NAU 5 attributes]
|-
|-
! class="form" | NHE
! class="form" | NHE
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| Bellcore
| Bellcore
|
|
[question.cgi?form=NHE 10 heuristics]
[http://hcibib.org/perlman/question.cgi?form=NHE 10 heuristics]
|-
|-
! class="form" | CSUQ
! class="form" | CSUQ
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| IBM
| IBM
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[question.cgi?form=%27 19 questions]
[http://hcibib.org/perlman/question.cgi?form=%27 19 questions]
|-
|-
! class="form" | ASQ
! class="form" | ASQ
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| IBM
| IBM
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[question.cgi?form=ASQ 3 questions]
[http://hcibib.org/perlman/question.cgi?form=ASQ 3 questions]
|-
|-
! class="form" | PHUE
! class="form" | PHUE
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| OSU
| OSU
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[question.cgi?form=PHUE 13 heuristics]
[http://hcibib.org/perlman/question.cgi?form=PHUE 13 heuristics]
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! class="form" | PUTQ
! class="form" | PUTQ
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| Purdue
| Purdue
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[question.cgi?form=PUTQ 100 questions]
[http://hcibib.org/perlman/question.cgi?form=PUTQ 100 questions]
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! class="form" | USE
! class="form" | USE
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| Sapient
| Sapient
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[question.cgi?form=USE 30 questions]
[http://hcibib.org/perlman/question.cgi?form=USE 30 questions]
|}
|}


<table class="wikitable">
<tr class="dark">
<th>Acronym</th>
<th>Instrument</th>
<th>Reference</th>
<th>Institution</th>
<th>Example</th>
</tr>
<tr>
<th class="form">QUIS</th>
<td>Questionnaire for User Interface Satisfaction</td>
<td><a class="hcibib" href="http://hcibib.org/bs.cgi?searchtype=question&amp;query=C.CHI.88.213">Chin <i>et al</i>, 1988</a></td>
<td>Maryland</td>
<td><a href="question.cgi?form=QUIS">27 questions</a></td>
</tr>
<tr>
<th class="form">PUEU</th>
<td>Perceived Usefulness and Ease of Use</td>
<td><a class="hcibib" href="http://hcibib.org/bs.cgi?searchtype=question&amp;query=J.MISQ.13.3.319">Davis, 1989</a></td>
<td>IBM</td>
<td><a href="question.cgi?form=PUEU">12 questions</a></td>
</tr>
<tr>
<th class="form">NAU</th>
<td>Nielsen's Attributes of Usability</td>
<td><a href="http://www.useit.com/jakob/useengbook.html">Nielsen, 1993</a></td>
<td>Bellcore</td>
<td><a href="question.cgi?form=NAU">5 attributes</a></td>
</tr>
<tr>
<th class="form">NHE</th>
<td>Nielsen's Heuristic Evaluation</td>
<td><a href="http://www.useit.com/jakob/useengbook.html">Nielsen, 1993</a></td>
<td>Bellcore</td>
<td><a href="question.cgi?form=NHE">10 heuristics</a></td>
</tr>
<tr>
<th class="form">CSUQ</th>
<td>Computer System Usability Questionnaire</td>
<td><a class="hcibib" href="http://hcibib.org/bs.cgi?searchtype=question&amp;query=J.IJHCI.7.1.57">Lewis, 1995</a></td>
<td>IBM</td>
<td><a href="question.cgi?form=%27">19 questions</a></td>
</tr>
<tr>
<th class="form">ASQ</th>
<td>After Scenario Questionnaire</td>
<td><a class="hcibib" href="http://hcibib.org/bs.cgi?searchtype=question&amp;query=J.IJHCI.7.1.57">Lewis, 1995</a></td>
<td>IBM</td>
<td><a href="question.cgi?form=ASQ">3 questions</a></td>
</tr>
<tr>
<th class="form">PHUE</th>
<td>Practical Heuristics for Usability Evaluation</td>
<td><a href="http://sigchi.org/chi97/proceedings/tutorial/gp.htm">Perlman, 1997</a></td>
<td>OSU</td>
<td><a href="question.cgi?form=PHUE">13 heuristics</a></td>
</tr>
<tr>
<th class="form">PUTQ</th>
<td>Purdue Usability Testing Questionnaire</td>
<td><a class="hcibib" href="http://hcibib.org/bs.cgi?searchtype=question&amp;query=J.BIT.16.4/5.267">Lin <i>et al</i>, 1997</a></td>
<td>Purdue</td>
<td><a href="question.cgi?form=PUTQ">100 questions</a></td>
</tr>
<tr>
<th class="form">USE</th>
<td>USE Questionnaire</td>
<td><a class="hcibib" href="http://hcibib.org/bs.cgi?searchtype=question&amp;query=U.Lund.2001">Lund, 2001</a></td>
<td>Sapient</td>
<td><a href="question.cgi?form=USE">30 questions</a></td>
</tr>
</table>


'''This page''' seems to be the best starting point for exploring well known web-based usability evaluation questionnaires.
'''This page''' seems to be the best starting point for exploring well known web-based usability evaluation questionnaires.

Revision as of 21:46, 14 March 2011

Draft

<pageby nominor="false" comments="false"/>

Introduction

List of usability and user experience questionnaires

User Interface Usability Evaluation with Web-Based Questionnaires

Author: Gary Perlman (2009)

Available through the User Interface Usability Evaluation with Web-Based Questionnaires page, either as online interface or as a a set of Perl scripts that you can install in your own server. (also from: online service at hcbib.org)

The script creates a customizable Web-based perl CGI script that allows to administer and to collect data according to a few "standard" user interface evaluation questionnaire forms. The questionnaires may be applied to web sites, but also to other software.

Online service: http://hcibib.org/perlman/question.cgi. It will send results by email.

Before you just click on the above link you should scroll down on this page and configure the questionnaire, i.e.:

  • customize system name, administrator email, etc.
  • customize rating scale such as number of points, labels, ...
  • customize number of open-ended positive/negative comments requested
  • Select the questionnaire, i.e.

Below we reproduce the table from the original keeping the original links.

Acronym Instrument Reference Institution Example
QUIS Questionnaire for User Interface Satisfaction

Chin et al, 1988

Maryland

27 questions

PUEU Perceived Usefulness and Ease of Use

Davis, 1989

IBM

12 questions

NAU Nielsen's Attributes of Usability

Nielsen, 1993

Bellcore

5 attributes

NHE Nielsen's Heuristic Evaluation

Nielsen, 1993

Bellcore

10 heuristics

CSUQ Computer System Usability Questionnaire

Lewis, 1995

IBM

19 questions

ASQ After Scenario Questionnaire

Lewis, 1995

IBM

3 questions

PHUE Practical Heuristics for Usability Evaluation

Perlman, 1997

OSU

13 heuristics

PUTQ Purdue Usability Testing Questionnaire

Lin et al, 1997

Purdue

100 questions

USE USE Questionnaire

Lund, 2001

Sapient

30 questions


This page seems to be the best starting point for exploring well known web-based usability evaluation questionnaires.

Purdue Usability Testing Questionnaire (PUTQ)

Author: Lin, Han X.; Choong, Yee-Yin and Salvendy, Gavriel (1997). A Proposed Index of Usability: A Method for Comparing the Relative Usability of Different Software Systems, Behaviour and Information Technology 16 n.4/5 p.267-278

The list is available through http://hcibib.org. Both the questionnaire and answer sheets are reproducible without permission provided that copyright is reproduced.

Measuring Usability with the USE Questionnaire

Author: Arnold M. Lund, Measuring Usability with the USE Questionnaire, STC Usability SIG Newsletter, orginally published in the October 2001 issue (Vol 8, No. 2)

Available: easuring Usability with the USE Questionnaire

The questionnaire was developed over time and it started out with a large pool of items. “The questionnaires were constructed as seven-point Likert rating scales. Users were asked to rate agreement with the statements, raging from strongly disagree to strongly agree. Various forms of the questionnaires were used to evaluate user attitudes towards a variety of consumer products. Factor analyses following each study suggested that users were evaluating the products primarily using three dimensions, Usefulness, Satisfaction, and Ease of Use.”

The questionnaires were constructed as seven-point Likert rating scales, e.g. from -3 (totally disagree) to +3 (totally agree)

Usefulness
It helps me be more effective.
It helps me be more productive.
It is useful.
It gives me more control over the activities in my life.
It makes the things I want to accomplish easier to get done.
It saves me time when I use it.
It meets my needs.
It does everything I would expect it to do.
Ease of Use
It is easy to use.
It is simple to use.
It is user friendly.
It requires the fewest steps possible to accomplish what I want to do with it.
It is flexible.
Using it is effortless.
I can use it without written instructions.
I don't notice any inconsistencies as I use it.
Both occasional and regular users would like it.
I can recover from mistakes quickly and easily.
I can use it successfully every time.
Ease of Learning
I learned to use it quickly.
I easily remember how to use it.
It is easy to learn to use it.
I quickly became skillful with it.
Satisfaction
I am satisfied with it.
I would recommend it to a friend.
It is fun to use.
It works the way I want it to work.
It is wonderful.
I feel I need to have it.
It is pleasant to use.