User experience and user experience design: Difference between revisions

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Peter Morville, in [http://www.semanticstudios.com/publications/semantics/000029.php User Experience Design] (June 2004) create an frequently reproduced honeycomb model that illustrates {{quotation|the facets of user experience - especially to help clients understand why they must move beyond usability.}}
Peter Morville, in [http://www.semanticstudios.com/publications/semantics/000029.php User Experience Design] (June 2004) create an frequently reproduced honeycomb model that illustrates {{quotation|the facets of user experience - especially to help clients understand why they must move beyond usability.}}


[[image:morville-2004-honeycomb-uxd-model.jpg|frame|none|[http://www.semanticstudios.com/publications/semantics/000029.php The User Experience Honeycomb], by Peter Morville]].
[[image:morville-2004-honeycomb-uxd-model.jpg|frame|none|[http://www.semanticstudios.com/publications/semantics/000029.php The User Experience Honeycomb], by Peter Morville.]]


[http://www.boxesandarrows.com/view/ux-design-planning Holger Maassen] ( retrieved 15:23, 11 March 2011 (CET)) summarizes theses facets with the following questions:
[http://www.boxesandarrows.com/view/ux-design-planning Holger Maassen] ( retrieved 15:26, 11 March 2011 (CET)) summarizes theses facets with the following questions:
# Is the application useful for the individual user and his specific task?
# Is the application useful for the individual user and his specific task?
# Is the application usable for the individual user and his specific task?
# Is the application usable for the individual user and his specific task?
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[http://scio.anandweb.com/2008/08/ux-honeycomb.html Aditya Prateek Anand]  created the following printable mini-poster:
[http://scio.anandweb.com/2008/08/ux-honeycomb.html Aditya Prateek Anand]  created the following printable mini-poster:
[[image:morville-2004-honeycomb-by-anand-2008.jpg|thumb|800px|none|Peter Morville's user experience honeycomb. Graphic by  [http://scio.anandweb.com/2008/08/ux-honeycomb.html A.P. Anand]], 2008]]
[[image:morville-2004-honeycomb-by-anand-2008.jpg|thumb|800px|none|Peter Morville's user experience honeycomb. Graphic by  [http://scio.anandweb.com/2008/08/ux-honeycomb.html A.P. Anand], 2008]]


[http://www.interactionary.com/files/disciplines_radial.gif Louis Rosenfeld and Jess McMullin] (retrieved 15:23, 11 March 2011 (CET)) also position ''user experience'' as the integrating view of information architecture, knowledge management, information design, brand management, usability, interaction design, customer relationship management, interface design and content management.
[http://www.interactionary.com/files/disciplines_radial.gif Louis Rosenfeld and Jess McMullin] (retrieved 15:26, 11 March 2011 (CET)) also position ''user experience'' as the integrating view of information architecture, knowledge management, information design, brand management, usability, interaction design, customer relationship management, interface design and content management.


== Links ==
== Links ==

Revision as of 15:26, 11 March 2011

Draft

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Introduction

User experience can be defined as what impact's on the user's perception of something, i.e. it relates to more subjective and emotional aspects. Philipps and Chaparro (2009), based on experimental research, argue that “An attractive homepage entices users to view more of the site and creates feelings of interest and initial satisfaction. If the homepage is unattractive, users do not appear to be interested, nor do they desire more interaction with the site. Designers must develop a homepage that not only attracts user’ attention but also engages them. This research suggests that an attractive site is more likely to pull in users than an unattractive site regardless of how well it is designed from a usability standpoint. An unattractive site, despite high usability, does not attract user interest and maintains low satisfaction.”.

“Experience is an almost overwhelmingly rich concept, with a long history of debate and many attempts to "define" it (Jay, 2004). I primarily focus on experiences as meaningful, personally encountered events (in German: "Erlebnis") and not so much on the knowledge gained through these events (in German: "Erfahrung"). These experiences are memorized stories of use and consumption and distinct from the immediate moment-by-moment experience (e.g., Forlizzi & Battarbee, 2004; Kahneman, 1999). While the immediate moment-by-moment experience is certainly interesting, memorized experience is of more practical relevance. This is simply because most of our waking time, we are feasting on vivid memories of the past (or anticipations) rather than on immediate pleasures.” (Hassenzahl, 2011).

Toward the conclusion in this Encyclopedia of Interaction design article, Hassenzahl then defines experience with a simple three level conceptual model: The Why, the what and the how. “It starts from the Why, tries to clarify the needs and emotions involved in an activity, the meaning, the experience. Only then, it determines functionality that is able to provide the experience (the What) and an appropriate way of putting the functionality to action (the How). Experience Design wants the Why, What and How to chime together, but with the Why, the needs and emotions, setting the tone”.

The goal of user experience design (UXD) can, according to Holger Maassen, be derived from socio-psychological scientist Kurt Lewin's equation of behaviour: B = f (P,E) ( B – Behaviour; f – Function; P – Person; E – Environment ).

See also: usability, User interaction and user interface design

Composents of user experience design

Depending on whom is asked, either user experience design, interaction design or usability can act as "umbrella" for a whole design process.

Typically, a usability person would consider user experience as part of experience, whereas a user experience design person woul state the opposite, i.e. that usability and interaction design are just part of user experience design.

Peter Morville, in User Experience Design (June 2004) create an frequently reproduced honeycomb model that illustrates “the facets of user experience - especially to help clients understand why they must move beyond usability.”

The User Experience Honeycomb, by Peter Morville.

Holger Maassen ( retrieved 15:26, 11 March 2011 (CET)) summarizes theses facets with the following questions:

  1. Is the application useful for the individual user and his specific task?
  2. Is the application usable for the individual user and his specific task?
  3. Is the application desirable for the individual user and his specific task?
  4. Is the application valuable for the individual user and his specific task?
  5. Is the application accessible? Available to every individual user, regardless of disability?
  6. Is the target findable for the individual user and his specific task?
  7. Is the application credible for the individual user and his specific task?

Aditya Prateek Anand created the following printable mini-poster:

Peter Morville's user experience honeycomb. Graphic by A.P. Anand, 2008

Louis Rosenfeld and Jess McMullin (retrieved 15:26, 11 March 2011 (CET)) also position user experience as the integrating view of information architecture, knowledge management, information design, brand management, usability, interaction design, customer relationship management, interface design and content management.

Links

Introductory articles and tutorials

Bibliography

  • Jay, Martin (2006): Songs of Experience: Modern American and European Variations on a Universal Theme. University of California Press
  • Phillips, C. and Chaparro, B.S. 2009. Visual Appeal vs. Usability: Which One Influences User Perceptions of a Website More? SURL: Software Usability Research Laboratory, Wichita State University. Usability News, 11 (2). HTML/PDF