Knowledge management: Difference between revisions
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== Definition == | |||
* Knowledge management is the problem of capturing, organizing, and retrieving information in an organization. | |||
* {{quotation | Knowledge Management is a new branch of management for achieving breakthrough business performance through the synergy of people, processes, and technology. Its focus is on the management of change, uncertainty, and complexity.}} ([http://www.brint.com/km/ WWW Virtual Library on Knowledge Management]) | |||
* {{quotation | Knowledge Management caters to the critical issues of organizational adaptation, survival, and competence in face of increasingly discontinuous environmental change.... Essentially, it embodies organizational processes that seek synergistic combination of data and information processing capacity of information technologies, and the creative and innovative capacity of human beings.}} ([http://www.brint.com/km/ WWW Virtual Library on Knowledge Management]) | |||
== Typologies == | |||
=== Views === | |||
Here is quote from Dave Pollard [http://blogs.salon.com/0002007/2003/05/28.html[]] | Here is quote from Dave Pollard [http://blogs.salon.com/0002007/2003/05/28.html[]] | ||
{{quotationbox | | |||
A big problem with KM is that, like the six blind men feeling different parts of the elephant, the term has come to mean many different things to different people, and hence nothing at all: | A big problem with KM is that, like the six blind men feeling different parts of the elephant, the term has come to mean many different things to different people, and hence nothing at all: | ||
* Academics: KM is anything that allows us to do something better in business than we can do without it | * Academics: KM is anything that allows us to do something better in business than we can do without it | ||
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* Librarians: KM is the new name for what special librarians have always done | * Librarians: KM is the new name for what special librarians have always done | ||
* HR People: KM is the process surrounding non-classroom learning curricula | * HR People: KM is the process surrounding non-classroom learning curricula | ||
}} | |||
* {{quotation | When defining knowledge management some people emphasize intellectual capital, others think of supporting technologies, whereas others put community building first.}} (Ritsko and Birman) | |||
== Links == | |||
* [http://www.brint.com/km/ WWW Virtual Library on Knowledge Management] | |||
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== Pratical == | == Pratical == | ||
* IBM System Journal, Special issue on Knowledge Management, 40 (4), 2001 | |||
[http://www.research.ibm.com/journal/sj40-4.html HTML Index] | |||
* Ritsko, John J. and Alex Birman, IBM System Journal, Special issue on Knowledge Management, 40 (4), 2001, 812-813. | |||
== Background == | == Background == | ||
* Michael H. Zack (1998), If Managing Knowledge is the Solution, then What's the Problem? [http://web.cba.neu.edu/~mzack/articles/fourprob/fourprob.htm HTML Preprint], published in Knowledge Management and Business Model Innovation, Yogesh Malhotra (ed.), Idea Group Publishing, April, 2001 | * Michael H. Zack (1998), If Managing Knowledge is the Solution, then What's the Problem? [http://web.cba.neu.edu/~mzack/articles/fourprob/fourprob.htm HTML Preprint], published in Knowledge Management and Business Model Innovation, Yogesh Malhotra (ed.), Idea Group Publishing, April, 2001 | ||
[[Category: Organization and management]] | |||
Revision as of 11:34, 26 May 2006
Definition
- Knowledge management is the problem of capturing, organizing, and retrieving information in an organization.
- “Knowledge Management is a new branch of management for achieving breakthrough business performance through the synergy of people, processes, and technology. Its focus is on the management of change, uncertainty, and complexity.” (WWW Virtual Library on Knowledge Management)
- “Knowledge Management caters to the critical issues of organizational adaptation, survival, and competence in face of increasingly discontinuous environmental change.... Essentially, it embodies organizational processes that seek synergistic combination of data and information processing capacity of information technologies, and the creative and innovative capacity of human beings.” (WWW Virtual Library on Knowledge Management)
Typologies
Views
Here is quote from Dave Pollard []
A big problem with KM is that, like the six blind men feeling different parts of the elephant, the term has come to mean many different things to different people, and hence nothing at all:
- Academics: KM is anything that allows us to do something better in business than we can do without it
- Consultants: KM is an aspect of business process improvement
- IT People: KM is any software that concerns itself at least vaguely with databases or content management systems
- Librarians: KM is the new name for what special librarians have always done
- HR People: KM is the process surrounding non-classroom learning curricula
- “When defining knowledge management some people emphasize intellectual capital, others think of supporting technologies, whereas others put community building first.” (Ritsko and Birman)
Links
References
Pratical
- IBM System Journal, Special issue on Knowledge Management, 40 (4), 2001
- Ritsko, John J. and Alex Birman, IBM System Journal, Special issue on Knowledge Management, 40 (4), 2001, 812-813.
Background
- Michael H. Zack (1998), If Managing Knowledge is the Solution, then What's the Problem? HTML Preprint, published in Knowledge Management and Business Model Innovation, Yogesh Malhotra (ed.), Idea Group Publishing, April, 2001