Cultural competence/Intercultural Sensitivity Scale

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Below you can find the items of the Intercultural Sensitivity Scale of Chen & Starosta (2000) [1] as published by Möllenberg et al. (2001) [2]


Below is a series of statements concerning intercultural communication. There are no right or wrong answers. Please work quickly and record your first impression by indicating the degree to which you agree or disagree with the statement. Thank you for your cooperation.

5 = strongly agree, 4 = agree, 3 = uncertain, 2 = disagree, 1 = strongly disagree

1. I enjoy interacting with people from different cultures.
2. I think people from other cultures are narrow-minded.
3. I am pretty sure of myself in interacting with people from different cultures.
4. I find it very hard to talk in front of people from different cultures.
5. I always know what to say when interacting with people from different cultures.
6. I can be as sociable as I want to be when interacting with people from different cultures.
7. I don't like to be with people from different cultures.
8. I respect the values of people from different cultures.
9. I get upset easily when interacting with people from different cultures.
10. I feel confident when interacting with people from different cultures.
11. I tend to wait before forming an impression of culturally-distinct counterparts.
12. I often get discouraged when I am with people from different cultures.
13. I am open-minded to people from different cultures.
14. I am very observant when interacting with people from different cultures.
15. I often feel useless when interacting with people from different cultures.
16. I respect the ways people from different cultures behave.
17. I try to obtain as much information as I can when interacting with people from different cultures.
18. I would not accept the opinions of people from different cultures.
19. I am sensitive to my culturally-distinct counterpart's subtle meanings during our interaction.
20. I think my culture is better than other cultures.
21. I often give positive responses to my culturally-different counterpart during our interaction.
22. I avoid those situations where I will have to deal with culturally-distinct persons.
23. I often show my culturally-distinct counterpart my understanding through verbal or nonverbal cues.
24. I have a feeling of enjoyment towards differences between my culturally-distinct counterpart and me.

Items 2, 4, 7, 9, 12, 15, 18, 20, and 22 are reverse-coded before summing the 24 items.

Dimensions

  • Interaction Engagement: 1, 11, 13, 21, 22, 23, and 24,
  • Respect for Cultural Differences: 2, 7, 8, 16, 18, and 20,
  • Interaction Confidence: 3, 4, 5, 6, and 10,
  • Interaction Enjoymnent: 9, 12, and 15
  • Interaction Attentiveness items: 14, 17, and 19

References

  1. Chen, G.M., & Starosta, W. J. (2000). The development and validation of the intercultural communication sensitivity scale. Human Communication, 3, 1-15.
  2. Fritz, W., Mollenberg, A., & Chen, G. M. (2001). Measuring Intercultural Sensitivity in Different Cultural Context, Intercultural Communication Studies XI: 2 2002, retrieved March 3 2016 from http://digitalcommons.uri.edu/cgi/viewcontent.cgi?article=1019&context=com_facpubs